Telefon Support: +41 43 588 14 30

E-Mail Kontakt: info@onlyshop.ch

Öffnungszeiten: Mo bis Fr von 9:00 bis 11:30 und 13:30 bis 16:30 Uhr


As soon as your order has been shipped, you will receive a shipping confirmation with a tracking number.
You can enter this on the official website of the respective shipping company to track your order:


If you have received a shipping confirmation and no delivery, we ask you to use the tracking number to find your package at the respective shipping company.

If this is available from the shipping company, you have to contact the relevant company directly.

If the package has been handed in and stolen, you must immediately contact the shipping company and report it to the police.

Unfortunately, we cannot do anything in such cases.

All orders are sent by A Mail and are insured up to CHF 1‘500.-. Orders weighing more than 30 kg are delivered by a forwarding agency.

If a product is specified with a delivery time in the shop, we ask for your understanding that these delivery times are published directly by the manufacturers and are non-binding.

If a manufacturer does not adhere to the information, we unfortunately cannot deliver on time.

We can neither accelerate these deliveries nor provide precise delivery details.

We therefore ask you to avoid contacting us here as we cannot do anything.

Shipping to the curb or letter box is included in the price. Additional fees apply only for deliveries to the apartment or with installation.

We also deliver abroad, but such an order is not possible via the website. Please send us your exact address and the link to the desired product.

We will then make you an offer with the delivery costs.





In cases of typing or calculation errors, the company is entitled to withdraw from the contract. This also applies if the prices were calculated incorrectly by IXO24 (Switzerland) AG as well as by the supplier. calculated incorrectly.

There is a right of withdrawal from ordered and delivered goods. Withdrawal from the contract by the customer is possible under the following conditions:

  1. Undispatched orders
    Undelivered orders can be cancelled at any time without incurring any costs. Exceptions are order items that were explicitly reordered for the customer. These items are clearly marked as order items in the shop.
  2. Unopened products
    Unopened products can be returned for the full purchase price within 14 days from the date of delivery. The return shipment/delivery is the responsibility of the customer. Excluded from this rule are order items that had to be explicitly reordered for the customer. These items are clearly marked as order items in the shop.
  3. Geöffnete / Gebrauchte Produkte
    Opened products in their original packaging without any signs of use can be returned within 14 days from the date of delivery for a fee of 20% of the value of the goods (excl. shipping costs). The return shipment/delivery is the responsibility of the customer. Excluded from this rule are order items that were explicitly reordered for the customer. These items are clearly marked as order items in the shop

fill out form

Products with traces of use of any kind or products without original packaging cannot be returned. be returned.

We are unable to expedite these deliveries or give exact delivery details. We ask you to to avoid contacting us as there is nothing we can do.

Such items are products that are not available from stock and must be explicitly reordered from the manufacturer. be explicitly reordered from the manufacturer. For such orders the delivery time can take may take a few days/weeks longer and we therefore ask for your patience.


The right to claim under guarantee exists in the case of defects that are not self-inflicted. However, signs of wear and tear are not covered by the warranty. You can make a warranty claim here.

A warranty extension can be ordered in a pop-up during the ordering process. If no pop-up appears, a warranty extension is not possible.

We send warranty returns to the manufacturer, who examines the product and then decides how to proceed. then decides how to proceed with it.
We can neither accelerate nor influence the times here. In most cases we can not you can send the product directly to the manufacturer to speed up the repair time. Only the manufacturer can decide whether an item will be completely replaced or repaired. An RMA can take from 4 days to several weeks depending on the item. We therefore ask you for a little patience.

Product delivered defective:

Click here

Defect during the warranty period:
Please fill in the form below. We will contact you shortly. get in touch with you.

Fill out form


The return of the following products is not possible:

- Products with missing accessories.
- Damaged products (with the exception of transport damage).
- Products that do not have the original packaging.
- Electronic software licenses (ESD) or food.

The following products can only be returned as long as they are still unopened :

- Safety products such as child seats or climbing ropes.
- Consumables like toners, filters, ink cartridges, etc.
- Hygiene items such as headphones, toothbrushes, razors, etc.
- Games and software with a broken seal.
- Products used to prepare or store food such as blenders, pans, Tupperware, etc.

All return costs have to be paid by yourself. These will only be taken over by us in the event of a wrong delivery.

To return an order, you have to fill out and send the form below. Our customer service will then contact you and explain how to proceed.

Please note our conditions when returning.

Request form

You can return your order within 14 days of receipt.


This option is currently not available. But we are working on being able to offer a solution as quickly as possible.

We are currently not sending any orders on account. As soon as we offer this option, it will be offered in the shop.

- Prepayment via transfer
- Credit card
- Postfinance

Wrong deliveries and transport damage

If your order has been delivered damaged, you must contact the shipping company immediately and report the damage.

Unfortunately we cannot do anything on our part. The customer must report the damage. The shipping company will then contact us and find a solution for you.

To contact form

In such cases we ask you to contact us immediately. The return costs will of course be 100% taken over by us.

To contact form


This takes you to a detailed website on this topic

This takes you to a detailed website on this topic


Collection is currently not possible.

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